Standard Delivery
We aim to dispatch all standard delivery orders within 24 hours (excluding weekends and public holidays) via Royal Mail. We offer Fully Tracked Deliveries for all our orders. Please allow at least 3-5 working days for delivery.

Express Delivery
Express shipping is available for Mon – Thu till GMT 12 pm & Friday till GMT 1 pm to get the order for the next working day. Our express delivery service typically delivers within 1–2 working days. Please consider that it is an aim for delivery and cannot be guaranteed. The success rate of express shipping orders is 99% with us. National Holidays & Bank Holidays may affect express shipping.

Order Cut-Off Times

• Orders placed before 12 PM Monday to Friday (excluding public holidays) are dispatched the same day.
  
• Orders placed after 1 PM on Fridays will be dispatched the following Monday using your selected delivery method

Currently we are not offering any international shipping.

Once your order is shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

Under the Consumer Contracts Regulations, you have the right to return any product within 14 working days of receipt for any reason, including a simple change of mind.

To initiate a return or exchange, please email us at support@hairlyft.com within the 14-day window, stating your order number and reason for return.

If you receive incorrect, damaged, or defective items, please notify us within 14 days of delivery. We’ll be happy to offer a replacement or refund upon inspection of the returned item(s).

We will respond to all queries within 5 working days.

Yes, if the product is unopened and in its original condition, we’ll be happy to assist with an exchange or return.

Simply email us at support@hairlyft.com with your order number and reason for return. We’ll guide you through the process.

Make sure your hair is dry and styled. Gently shake or spray the hair fibers over thinning areas, then pat lightly to disperse. For best results, use a fiber hold spray to lock the fibers in place.

Our hair fibers are designed to stay in place all day and resist wind, sweat, and light rain when used with a setting spray.

Yes, you can use hair fibers after applying styling products like gel or wax. Just ensure your hair is dry before applying the fibers.

Our hair fibers are made from natural keratin protein, the same protein that makes up your hair, making them safe, lightweight, and natural-looking.

Yes, our formula is hypoallergenic and free from harmful chemicals, making it suitable for most skin types. However, we recommend doing a patch test if you have very sensitive skin.

No, the fibers are lightweight and do not clog pores or interfere with hair growth. They sit on top of the hair strands and wash out easily with shampoo.