Standard Delivery
We aim to dispatch all standard delivery orders within 24 hours (excluding weekends and public holidays) via Royal Mail. We offer Fully Tracked Deliveries for all our orders. Please allow at least 3-5 working days for delivery.

Express Delivery
Express shipping is available for orders placed before 12 pm (UK time), Monday to Friday, for next-working-day delivery. Our express service typically delivers within 1–2 working days. Delivery is an aim and cannot be guaranteed. National and bank holidays may affect express shipping.

Order Cut-Off Times
Orders placed before 12 PM, Monday to Friday (excluding public holidays), are dispatched the same day. Orders placed after 12 PM on Fridays will be dispatched the following Monday.

Currently we are not offering any international shipping.

Once your order is shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

We offer 30-day hassle-free returns: you can return any unused product in its original packaging within 30 days of receipt for any reason, including a simple change of mind. Used or opened products can only be returned if they are faulty.

To start a return or exchange, email support@hairlyft.com within 30 days, stating your order number and reason for return.

If you receive incorrect, damaged or defective items, please notify us within 14 days of delivery. We will respond to all queries within 5 working days.

Yes, if the product is unopened and in its original condition, we’ll be happy to assist with an exchange or return.

Simply email us at support@hairlyft.com with your order number and reason for return. We’ll guide you through the process.

Make sure your hair is dry and styled. Gently shake or spray the hair fibers over thinning areas, then pat lightly to disperse. For best results, use a fiber hold spray to lock the fibers in place.

Our hair fibers are designed to stay in place all day and resist wind, sweat, and light rain when used with a setting spray.

Yes, you can use hair fibers after applying styling products like gel or wax. Just ensure your hair is dry before applying the fibers.

Our hair fibers are made from natural keratin protein, the same protein that makes up your hair, making them safe, lightweight, and natural-looking.

Yes, our formula is hypoallergenic and free from harmful chemicals, making it suitable for most skin types. However, we recommend doing a patch test if you have very sensitive skin.

No, the fibers are lightweight and do not clog pores or interfere with hair growth. They sit on top of the hair strands and wash out easily with shampoo.